Returns
If you wish to make a return you must notify us within 14 days from the initial delivery attempt. Your item must be unused and in the same condition that you received it. It should also be in the original packaging if possible. We take the utmost care to make sure your painting is packaged in a safe and secure way. However, if you item arrives damaged, it is advised that a photograph is taken and sent to us via hello@orkneycloth.com
We currently do not offer a gift voucher service.
Refunds
Once your item has been returned to us and checked over we will send you an email to confirm. Once approved e will aim to process your refund within 5 working days via your original payment method
Exchanges
Depending on availability, it may be possible to exchange your order with another work. Please note, we do not cover return postage
Returning Your Order
Please send returns to:
India Whitwell
C/O Orkney Cloth
Papdale Mill
Kirkwall
KW15 1NL
Orkney Islands
United Kingdom
We recommend sending using a postage service that is fully insured to the cost of the item and is track and traceable. We cannot accept liability for any loss or damage upon return